ConvertPlug comes along with an inbuilt lead capture tool, called Connects. Connects helps you store and manage leads within itself, or integrate with third party mailers.

After a successful submission, the email id gets stored immediately, but, it is found that the additional fields, like the name or a similar one show N/A.

For example:

I have a modal popup that asks a user to enter his Name and email address. Something like the one shown below.

first modal popup trial

Once submitted, it shows successful submission. But, when referred to the database in the back end, this is what I see:

NA shown in the name column

This might be because the field name mentioned in ConvertPlug does not match that used in the individual third party mailer.

In case you are using Connects to store and manage leads internally, you will have to check the field name you entered in the Form builder for the specific module.

Field name in ConvertPlug

Make sure you have named the Name Field as “name”. This will make sure that the value obtained through the Name field is stored under the Name column.

Correct field name in ConvertPlug

Let us now try submitting the form again.

Resubmitting a form

This is how the Name will be added to the specified campaign within ConvertPlug.

Correct name displayed in Connects

In case you have already integrated ConvertPlug with a third party mailer, you will have to follow the field name format they use. For more information about synchronizing fields, you can refer to the documents here.